Where are my early perk and bonus ebook?
The ebook of extra scenes (for the first 75 backers) and the bonus short story (for everyone!) will be delivered when they are finished via email. I’m anticipating a delivery date of around Christmas.
Last updated: October 17, 2022 17:09
How do I get back into the survey?
If you need to review your information or pledge status, you can return to your survey by clicking the link in your survey email or requesting your survey link under “Lost your survey?” on my BackerKit project page at https://the-frost-and-the-flame.backerkit.com/.
Last updated: October 17, 2022 17:10
I used Facebook to login, but now I want to use another email. What do I do?
If you used your Facebook credentials to log in to your Kickstarter account, the BackerKit survey is sent to the email address you use for your Facebook account. If you have another email address that you prefer to use, please contact support at https://the-frost-and-the-flame.backerkit.com/faq.
Last updated: October 17, 2022 17:11
When will the physical books and other perks ship?
Everything will be mailed together when the physical books are printed. As of mid-October, I’m estimating that will be in early December. If for some reason The Frost and the Flame is not ready then, just ask and I can ship everything else at that time so you can get it in time for Christmas.
Last updated: October 17, 2022 17:19
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.